Summary

The Communication Manager reports to the Senior Adviser Innovation. The Communication Manager is responsible for leading the development and execution of Giga’s comprehensive communication strategy to increase global awareness and support for connecting every school to the internet. This role involves crafting innovative communication tactics, managing media relations, and coordinating with partners to promote Giga’s mission. By leveraging the latest digital technologies and platforms, the Communication Manager will enhance Giga’s brand, engage stakeholders, and support fundraising activities, ensuring that all communication efforts align with UNICEF’s values and contribute to educational equity worldwide.

Your responsibilities will be…

Communication strategy:

• Deliver a Giga digital-first communication strategy that aligns with its communication goals and objectives. This includes assessing Giga’s digital maturity and the opportunity to innovate and transform by leveraging audience data.
• Demonstrate innovation and adaptability, with capabilities of developing a compelling narrative on connectivity and education; its impact on emerging markets and the digital economy to drive Giga’s thought leadership opportunities.
• Effective management of Giga’s web platforms, defining high-level requirements, deployment and up to date maintenance aligned to strategy.
• Creating and implementing comprehensive communication strategies aligned with Giga’s goals and objectives.

Media Relations and Public Engagement:

• Lead Stakeholder mapping to ensure Giga has a well-defined audience and matching personas to strengthen its key message communication.
• Coordinate with substantive functions their annual communication plans to ensure overall organizational communications coordination, and consistency, including coherence in messaging and strategies.

Brand Management and Marketing:

• Lead efforts to develop Giga’s brand strategy, enhance Giga’s brand positioning and reputation by creating compelling narratives and messaging strategies.
• Drive Giga’s differentiation strategy development which includes in-depth market research to identify Giga’s unique selling points, core values and the reason to believe that would resonate with Giga’s multiple stakeholders in private and public sectors.
• Cultivate Giga’s holistic brand experience design, which encapsulates an audit across all Giga touchpoints, ensuring consistency, meaningful and impactful experience throughout Giga communication across various channels – online and offline.
• Foster a strong sense of brand ownership and advocacy among internal stakeholders, ensuring alignment with brand objectives and values across all departments and functions

Stakeholder Engagement and Partnerships:

• Showcase an understanding of technology and connectivity infrastructure while leveraging experience working with Telcos and ISPs to support the partnership team’s opportunities.
• Management of media relations and various internal and external stakeholders.
• In partnership with the team, identifying relevant events, such as industry conferences, trade shows, product launches, and community outreach initiatives, that offer opportunities for networking, thought leadership, and brand exposure.
• Support the partnerships team through the development of collaborative campaigns and initiatives that leverage the strength and resources from both parties.
• Nurture external relations with key stakeholders, proactively engaging with stakeholders through various channels, such as meetings, events, newsletters, and social media to keep them informed, address concerns and gather feedback.
• Amplify Giga’s voice and strategically monitor communications across key stakeholders and mitigate any potential risk and create opportunities for further collaborations.

Team Leadership and Management

• Develop a work plan for communication activities, monitor compliance and provide support and guidance to ensure objectives are met.
• Plan and monitor the use of communication budgetary resources. Approve and monitor the overall allocation and disbursement and liquidation of funds. Take appropriate actions to optimize use of funds.
• Identify, recruit and supervise staff, technical resources and consultants as necessary. Conduct and implement effective performance planning, monitoring, performance development programme as required.
• Ensure communication effectiveness, efficiency and delivery as well as a rigorous and transparent approach to planning, monitoring and evaluation.

To qualify for this position, you will have…

• Master’s degree in in Marketing, Communication, Journalism is required.
• A minimum of Eight (8) years of progressively responsible and relevant professional work experience in communication, print, broadcast, and/or new media, in the high-growth tech industry, Telcos, ISPs, Advertising Agencies, multi-disciplinary marketing and communication across FMCG, B2C and B2B preferred.
• Experience working in start-ups and scale-ups with capabilities of building processes and teams from scratch is highly desirable.
• Experience leading and managing teams with a proven track record for hiring/growing talent is desirable.
• Demonstrable experience in managing and implementing digital marketing tactics with a keen focus on paid media campaigns.
• Experience managing global communication for brands and implementing global strategies.
• Demonstrable experience in managing a brand lifecycle, including strategic brand architecture, and brand health checks.Experience organizing events at scale and a proven track record of building and engaging vibrant online communities
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

About our team

We are a fast-paced, multi-disciplinary team of software engineers, finance specialists, data scientists, policy experts, and much more. Our team is a distributed workforce and plans to remain distributed into the foreseeable future. We are growing fast. Our team has grown by over 400% in the last 6 months as we rapidly scale to meet our stated mission.